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Summary

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. The core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. This role may be the first point of contact and could work in any sector or organisation type. The customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media. The service offered will in line with the organisation’s customer service standards and strategy and within appropriate regulatory requirements.

Maths & English

This apprenticeship requires learners to achieve maths and English at Level 1. Typically, it is realistic for learners to progress up one level during the apprenticeship. At interview, we will carry out an assessment to determine current literacy and numeracy levels. We will take account of any support needs in determining the suitability of learners for this apprenticeship.

What are my career options?

Customer Service Practitioner