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Summary

An Infrastructure Technician provides support to internal and external customers, helping them to be productive when using technology to do their own jobs, by using tools to problem solve and trouble shoot non-routine problems. The Infrastructure Technician sets people up on systems and provides support when they need it, rectifying issues to maintain the organisations productivity.

Maths & English
This apprenticeship requires learners to achieve maths and English at Level 2. At interview, we will carry out an assessment to determine current literacy and numeracy levels. We will take account of any support needs in determining the suitability of learners for this apprenticeship.
Career Opportunities
1st and 2nd Line Support Telecoms Technician; Cloud Technician; Communications Technician; Cyber or Security Support; Data Centre Support Technician; First-line Support; Help Desk Support; IT Field Technician; IT Support Analyst; IT Support Officer; Maintenance Support Technician; Network Field Operative; Network Support; Office IT Technician; Telecommunications Technician

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