Customer Experience Officer (SGS Horizon)

Customer Experience Officer (SGS Horizon)

Role Information:

Reference: REQ001153
Location: SGS Horizon Campus, Filton
FTE Salary: up to £23,154.00 (Salary is dependent on qualifications and experience)
Contract Type: Permanent, Full-Time
Working Hours: 37 hours per week

SGS is an Equal Opportunities and Disability Confident employer and welcomes applications from all sectors of the community.

Financial Rewards and Benefits:

• Opportunity to make a positive impact within the community and on learners’ lives
• Competitive Pension Scheme- Corporate and support roles have access to the Local Government Pension Scheme (LGPS), a flexible and pension accessible from the age of 55, with generous employer contributions of 16%.
• Generous Annual leave entitlement plus the 8 bank holidays- 25 days corporate and support functions, increasing to 30 days after 5 academic years’ service (Full-Time Equivalent).
• Two weeks leave during the Christmas closedown period largely supported by the discretionary closure days provided by the College.
• Extensive professional development with ongoing support for your personal & professional development, including 25% tuition discount for immediate family of SGS employees.
• Family friendly policies and a proven commitment to supporting flexible working practices
• Access to ‘My Lifestyle’ discounted shopping benefits, cycle to work scheme and a Technology Salary Sacrifice Scheme
• Free Annual Eye test
• All staff members can buy a TOTUM card(formerly known as NUS Extra cards), as part of being an affiliate member of the Students' Union 
• Staff have access and supported to be part of inclusive or sustainable staff networks and communities
• Free car parking at all campuses (Except Queens Road Art School)
• Access to a wide variety of external health and wellbeing resources
• Subsidised onsite catering services including Starbucks Coffee

South Gloucestershire & Stroud College has an excellent reputation for delivering further education and work-based programmes in a range of subjects – from business to sport, construction to media, GCSE’s and A Levels to Honour Degree level programmes.

Our experienced and passionate staff work hard to help students and colleagues achieve their personal challenges and career goals. We are proud of SGS and committed to making the College the best it can be. We are currently working hard to achieve “Outstanding” status after being classified as “Good” in our last inspection. For more information, please visit https://www.sgscol.ac.uk/

Key Tasks and Responsibilities

• First point of contact to all visitors into the college
• To provide high quality and impartial information, advice and guidance to learners regarding provision with an aim to maximise enrolments and learner satisfaction
• To provide an efficient and informative service to callers, directing enquiries to the relevant areas of the college via telephone, email of Microsoft TEAMS.
• Manage and process enrolments for part-time courses contributing to hitting the annual income adult target
• To help maintain accurate records of candidates including E-portfolios, learner reviews and general sign-up paperwork in line with the ESFA, funding and other good practice. 

Beneficial Skills & Qualifications

• Level 2 English and Maths or equivalent
• Experience or equivalent of working in a busy customer focused organisation
• IT Literate (especially proficient in the use of Excel and Word)
• Excellent interpersonal and communication skills

Please apply online by:  Monday 28th October 2024

Expected Interview Date: To be confirmed

If you have any queries please contact [email protected]

SGS College is committed to safeguarding children and vulnerable adults and any offer of employment will be subject to a number of conditions including a requirement for providing satisfactory references. In line with KCSIE and having regard to all relevant guidance, a range of checks and online searches will also be conducted for successful candidates, and a satisfactory DBS Enhanced Disclosure will need to be obtained as a requirement of the job.