Customer Experience Officer – Reception Team

Role Information:

Reference: REQ001140
Location: Filton Campus
FTE Salary: up to £23,154.00 (Salary is dependent on qualifications and experience)
Contract Type: Permanent, Full Time
Working Hours: 37 hours per week
Mon – Fri 8am – 4pm (3.30pm finish on Friday)

SGS is an Equal Opportunities and Disability Confident employer and welcomes applications from all sectors of the community.

Financial Rewards and Benefits:

• Opportunity to make a positive impact within the community and on learners’ lives
• Competitive Pension Scheme Corporate and support roles have access to the Local Government Pension Scheme (LGPS), a flexible and pension accessible from the age of 55, with generous employer contributions of 16%
• Generous Annual leave entitlement plus 8 bank holidays- 25 days for corporate and support functions, increasing to 30 days after 5 academic years’ service (Full-Time Equivalent).
• Two weeks leave during the Christmas closedown period largely supported by the discretionary closure days provided by the College
• Extensive professional development with ongoing support for your personal & professional development, including 25% tuition discount for immediate family of SGS employees
• Family friendly policies and a proven commitment to supporting flexible working practices
• Access to ‘My Lifestyle’ discounted shopping benefits, cycle to work scheme and a Technology Salary Sacrifice Scheme
• Free Annual Eye test
• All staff members can buy a TOTUM card(formerly known as NUS Extra cards) as part of being an affiliate member of the Students' Union 
• Staff have access and supported to be part of inclusive or sustainable staff networks and communities
• Free car parking at all campuses (except Queens Road Art School)
• Access to a wide variety of external health and wellbeing resources
• Subsidised onsite catering services including Starbucks Coffee

South Gloucestershire & Stroud College has an excellent reputation for delivering further education and work-based programmes in a range of subjects – from business to sport, construction to media, GCSE’s and A Levels to Honour Degree level programmes.

Our experienced and passionate staff work hard to help students and colleagues achieve their personal challenges and career goals. We are proud of SGS and committed to making the College the best it can be. We are currently working hard to achieve “Outstanding” status after being classified as “Good” in our last inspection. For more information, please visit https://www.sgscol.ac.uk/

Key Tasks and Responsibilities

• First point of contact to all visitors into the college, managing the signing in process to ensure GDPR compliance and ensuring they have registered their vehicle(s) on arrival.
• Management of the switchboard service in order to provide an efficient and informative service to callers, directing queries to the relevant areas of the college via telephone, email or Microsoft TEAMS.
• Support the safeguarding of all College stakeholders, undertaking regular ID checks of SGS learners. This involves printing and producing replacement ID cards & lanyards when required.
• Maintain a broad knowledge of the College and the courses available to learners, responding appropriately to any requests, messages and enquiries within 48 hours.

Beneficial Skills & Qualifications

• Experience or equivalent of working in a busy customer focused organisation or environment.
• IT Literate (Especially in the use of Microsoft programmes that are used in the college Teams, Office, Word and Excel).
• To be qualified at GCSE Level or equivalent in a relevant subject area.
• Excellent interpersonal and communication skills.
• To be resilient and to have experience in working with young people in the past would help in this role.

Please apply online by: Monday 7th October 2024

Expected Interview Date: To be confirmed

If you have any queries please contact [email protected]

SGS College is committed to safeguarding children and vulnerable adults and any offer of employment will be subject to a number of conditions including a requirement for providing satisfactory references. In line with KCSIE and having regard to all relevant guidance, a range of checks and online searches will also be conducted for successful candidates, and a satisfactory DBS Enhanced Disclosure will need to be obtained as a requirement of the job.