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As a part of the CSD team, you will be working with the team processing incoming sales orders from emails and calls. You will also be dealing with a wide variety of enquiries from our customers relating to sales & service issues.
£15,000 a year
Minimum wage rates (opens in new tab)
Salary will be discussed further at Interview
Customer service practitioner (level 2)
Monday - Friday, 8.30am - 5.00pm, with a 1 hour lunch break.
37 hours a week
Saturday 23 November
1 Year 3 Months
1
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
We have a great opportunity for an Apprentice Customer Service Advisor to join our small friendly team in our new purpose built premises at Haresfield, near Stonehouse. In doing so you will be supported to achieve an NVQ level 2 as part of your role, and you'll be able to kick start your career earning a salary while gaining your qualification. This is a chance to develop new skills without being in full time education, receiving paid holidays and other staff benefits.
Duties will include:
You will need to be computer literate with some experience of using Microsoft Outlook, Word and Excel, some Database experience would also be preferable and a good eye for detail.
You must possess a clear, confident and friendly communication style for use over the telephone with the ability to take detailed messages for other colleagues, therefore, fluent English written and spoken is essential. Some Customer Service experience would be useful.
You must be educated to GCSE level with English and Maths passes. We're in the office every day, so you will need to be able to get to us at this postcode GL10 3EZ.
3 St Modwen Park
Haresfield
GL10 3EZ
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
South Gloucestershire and Stroud College
Customer service practitioner (level 2)
Course content (opens in new tab)
The six mandatory units making up this qualification are listed below. You will also be required to select one relevant optional unit for the list below:
This qualification is delivered on a one-to-one basis in the workplace and there is no requirement to attend college unless English and maths is required.
SGS will work closely with employers to plan and deliver support and training appropriately. This will add value to the employer as it centres on real work competencies demonstrated in a real work experience.
GCSE or equivalent in:
We are in a remote location, please check you can get to us for 8.30am
The Great British Card Company designs, produces and ships greeting cards to national supermarkets and independent stores.
Data source: Find an apprenticeship (GOV.UK) | last update:
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