Job Reference 1000262043Customer Service L2 ApprenticeshipAs a part of the CSD team, you will be working with the team processing incoming sales orders from emails and calls. You will also be dealing with a wide variety of enquiries from our customers relating to sales & service issues
Apprenticeship Summary As a part of the CSD team, you will be working with the team processing incoming sales orders from emails and calls. You will also be dealing with a wide variety of enquiries from our customers relating to sales & service issues
Closing Date:
23 Jul 2024
Wage:
£15,000.00, Custom
Working week:
Monday to Friday, 8.30am - 5.00pm, with 1 hour lunch break.
Expected duration:
15 Months
Possible start date:
6 Aug 2024
Date posted:
12 hours ago
Apprenticeship level:
Intermediate
Reference number:
1000262043
Positions:
1 available
Contact
Requirements and prospects
Things to consider
We are in a remote location, please check you can get to us for 8.30am
Things to consider
We are in a remote location, please check you can get to us for 8.30am
About the employer
THE GREAT BRITISH CARD COMPANY (GBCC) LIMITED
Employer
Address
3 St Modwen Park
Training
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You will complete the Customer Service Apprenticeship Standard and your learning provider will be SGS College.
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SGS has elected to deliver the on-programme learning using the Level 2 Diploma for Customer Service Practitioners.
The six mandatory units making up this qualification are listed below. You will also be required to select one relevant optional unit for the list below:
- Working in a sales environment
- Working in an administrative environment
- Working in a contact centre environment
- Customer service principles
- Working in a retail environment
- Social media in a work environment
- Fundamentals of marketing
This qualification is delivered on a one-to-one basis in the workplace and there is no requirement to attend college unless English and maths is required.
SGS will work closely with employers to plan and deliver support and training appropriately. This will add value to the employer as it centres on real work competencies demonstrated in a real work experience.
-
You will complete the Customer Service Apprenticeship Standard and your learning provider will be SGS College.
-
SGS has elected to deliver the on-programme learning using the Level 2 Diploma for Customer Service Practitioners.
The six mandatory units making up this qualification are listed below. You will also be required to select one relevant optional unit for the list below:
- Working in a sales environment
- Working in an administrative environment
- Working in a contact centre environment
- Customer service principles
- Working in a retail environment
- Social media in a work environment
- Fundamentals of marketing
This qualification is delivered on a one-to-one basis in the workplace and there is no requirement to attend college unless English and maths is required.
SGS will work closely with employers to plan and deliver support and training appropriately. This will add value to the employer as it centres on real work competencies demonstrated in a real work experience.